Safety
The downtown Kitchener team is here to help you navigate challenges and support neighbours in DTK.
Use the following contacts to discern which support service you need.
In an emergency, call 911.
Call 911 in emergencies such as fire, crime in progress, violent situations, accidents, or medical emergencies like a heart attack, stroke, or severe injury. The Waterloo Region Police Service (WRPS) is the only local service that can respond immediately.
Non-emergency reporting
In incidences of non-emergency activities, such as no risk or harm to life, a crime has occurred but the perpetrators are gone, suspicious activity, scam or fraud incidences, or in-action vandalism, among others call the Waterloo Region Police Services Non-Emergency phone number or report online.
Phone: 519-590-6528
Please note, if you see someone experiencing a mental health crisis, the WRPS is the only service that can offer an immediate response.
City of Kitchener Corporate Contact Centre
City-related questions or concerns regarding:
- parking
- property standards or sign issues
- graffiti clean-up
- potholes
- litter and drug paraphernalia pick-up
Available by phone 24 hours a day, 7 days a week
Phone number: 519-741-2345
TTY: 1-866-969-9994
Email: info@kitchener.ca
Address: Kitchener City Hall Information Desk 200 King Street West, 1st floor
Monday – Friday, 8:30 a.m. to 5 p.m.
Downtown Safety Ambassadors
Run 7 days a week, 10 a.m. to 9 p.m.
Phone number: 548-398-2342 and 548-398-1174
DTK Ambassadors serve as the eyes and ears of the Downtown community, offering essential support to a wide range of individuals, including vulnerable community members, businesses, and visitors.
As part of their role, they provide non-emergency assistance in various situations, such as helping move people along, assisting with getting individuals out of establishments, and connecting people to needed services. Ambassadors will respond to cases of vulnerability, offering outreach, referrals to social services, or conducting wellness checks.
If you encounter non-violent safety issues, like loitering, unwanted solicitation, or disturbances that don't require police intervention, DTK Ambassadors are also your point of contact for reporting these concerns and ensuring the continued well-being of the Downtown area