City Hall

On this page: 

  1. About
  2. Hours
  3. Contact information

About

Kitchener City Hall is at the heart of Downtown Kitchener with the highest density of main-street businesses, unique office space, summer patios, festivals and more.

Location: 200 King Street West, Kitchener

Hours

In-person customer service hours:

  • Monday to Friday: 8:30 a.m. - 5 p.m.

City Hall building hours:

  • Monday to Friday: 7 a.m. to 9 p.m.
  • weekends and statutory holidays: 9 a.m. to 9 p.m.

Contact information

If you want to plan your visit and reduce your waiting time, please book an appointment.

Multi-language and American Sign Language (ASL) interpretation support is available in person at City Hall.

While more than 200 languages are available for on-demand interpretation support, some are more difficult to provide due to the limited number of interpreters available for these languages. As a result, interpretation for these languages will need to be handled with a scheduled appointment. They include:

  • Akan
  • Bajuni
  • Bravanese
  • Dutch
  • Estonian
  • Javanese
  • Kanjobal
  • Kibembe
  • Macedonian
  • Q'uiche (Q'eqchi)
  • Sango
  • Saraiki
  • Soninke
  • Swedish
  • Sylhety
  • Tshiluba

Please call 519-741-2345 or send us an email with your contact information, the language you would like to get service in and a date and time you are available for the call. Service can often be provided same day or within 24 hours. If you want to speak to bylaw staff, please email our bylaw enforcement division with the same information.

Contact Us

Downtown Kitchener
200 King Street West,
Kitchener, Ontario
N2G 4G7
Telephone: 519-741-2345
TTY: 1-866-969-9994
Email: downtown@kitchener.ca